Privacy Policy - Effective from 14/11/2018

 

 

How we collect information:
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

  1. When you send us a message through a contact form.

  2. When you purchase a product through the online store.

  3. For shipping purposes. 

 

Why do we collect such personal information:

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our customers regarding any future marketing campaigns regarding offers, new products or services following a purchase;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Cookies:

In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability, monitoring performance of our services and marketing campaigns, and generally providing and improving our services.

If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.

Below is a list of the cookies we use on our site:

Shows cookie name, life span and purpose. 

svSession

Persistent

Identifies unique visitors and tracks a visitor’s sessions on a site

hs

Session

Security

XSRF-TOKEN

Persistent

Security

smSession

Persistent (Two weeks)

Identifies logged in site members

TSxxxxxxxx (where x is replaced with a random series of numbers and letters)

Persistent

Security

TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters)

Persistent

Security

 

Connect.sid

Session

Security

Identifies number of visitors to site

_connect_js_cfrs

One hour or end of session if ends within the hour

access to Square up.com for payment

 

How we store, use, share and disclose personal information:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All information will be stored on the wix cloud associated with this website account.

For information on how Wix handles your data please review sections 8, 12, and 13 of Wix's Privacy Policy.

We use your information

  1. When you send us a message through a contact form.

  2. When you purchase a product through the online store.

  3. For shipping purposes. 

  4. For communication and any future marketing campaigns regarding new products or services after you have made a purchase.

In accordance with the GDPR, you may request a copy Your data that our site has collected at anytime by contacting us

We do not and will not share or disclose your information to any third parties other than those needed for delivering the website and purchase of products and services. Wix.com and Squareup.com


 

 

Shop/Store - Square up:

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Payment:
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may want to read Square’s Terms of Service https://squareup.com/gb/legal/ua or Privacy Statement https://squareup.com/gb/legal/privacy

 

How we communicate with our site visitors:

We may contact you to notify you regarding your order, to troubleshoot problems with your order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email and postal mail.

How to withdraw consent - The right to be forgotten:

In accordance with the GDPR, you may request that you permanently delete your data that has been processed on our site. 
If you don’t want us to process your data anymore, please contact us at hello@creative-storytelling.co.uk or by mail to: Creative Storytelling Limited, 4 Hope place, Porth Meadow, Par, Cornwall, PL24 2FN

 

Privacy policy updates:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@creative-storytelling.co.uk

All rights reserved ©2018 Creative Storytelling LimitedTM 
Registered company number 11369381
Proudly created with Wix.com
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